Lucia Tucker
Lucia Tucker founded Simple Scheduler after more than a decade running a cleaning company, building the calm, operator-led scheduling tool she wished existed.
About Lucia
Lucia has spent more than twelve years running a service business from the ground up. She built her team, her customer base, and her reputation the same way most owners do, one careful day at a time, juggling client appointments, employee schedules, and the constant small surprises that come with field work. The company grew 34 percent the year she finally stopped fighting the off-the-shelf scheduling software and started building her own replacement.
Along the way she watched scheduling software let her down again and again. Glitches that cost her appointments. Rigid interfaces that could not keep up with shift swaps or sick days. Tools that were built for office calendars, not for teams in the field. She decided there had to be a better way, and so she made one. That is how Simple Scheduler started, and it is why every release still ships with an operator in the room.
Lucia still runs her cleaning business today, which means Simple Scheduler is shaped by an owner who lives in the product every week. Every release is informed by what an operator actually needs to keep her crew calm, her clients happy, and her day on track, no matter what industry the customer comes from. Lucia leads the product roadmap, the operator advisory program, and Simple Scheduler's relationship with the cleaning and home-services industries it grew out of.
She writes for the Simple Scheduler blog on the operations side of running a service business: recurring-revenue mechanics, dispatch under pressure, hiring and retaining field teams, and the practical math of pricing recurring services in a competitive local market. Lucia's content is shaped by the work she actually does, not by category-level generalizations, so you will see specific dollar amounts, specific timeframes, and specific decisions she made in her own business.
Credentials and experience
- 12 plus years running a residential cleaning company from solo operator to a multi-crew team
- Founder and CEO of Simple Scheduler, Inc., the scheduling SaaS purpose-built for service businesses
- Hands-on operator who continues to dispatch a crew weekly and uses Simple Scheduler in production every day
- Authored Simple Scheduler's operator advisory program, working directly with paying customers on dispatch, scheduling, and retention playbooks
Areas of expertise
Field service management software
Product strategy and operator-led design across scheduling, dispatch, and crew mobile workflows.
Cleaning business operations
Hiring and retaining field crews, recurring-job ergonomics, customer retention, on-site quality control.
Recurring service revenue models
Pricing, packaging, and selling recurring services in a competitive local market.
Articles by Lucia
Lucia's first set of posts ships with the blog launch. Until then, read her thinking on operator-led product design over on the about page.
No published posts yet. Check back when the blog launches.
Try the product Lucia uses every day.
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